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which should be properly applied when using digital banking services
Precautionary measures.
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Digital banking services are modern service options that enable customers to operate their accounts at convenient times throughout the week without the need to physically visit a bank branch.
The Commercial Bank of Ethiopia provides digital banking services to its customers such as Mobile Banking, Internet Banking, ATM, POS, CBE Birr.
Digital banking services are widely used by society in terms of providing convenient and efficient services to customers.
The Commercial Bank of Ethiopia has a robust security system to ensure the security of its digital banking services. Customers should be aware of and implement appropriate security measures to prevent fraud related to digital banking services.
Keep in mind the following safety precautions when using digital banking services:
• Do not store your PIN in your phone, write it down on paper or in a notebook, and generally do not show it to anyone else or keep it in an easily visible place;
• Do not give away your mobile phone as much as possible. However, if you are going to give it to someone else, delete the digital banking application on the phone and all other texts and emails that contain your personal information.
• Change your password regularly;
• Do not use sequences or the last digits of your phone number as a password;
• Do not give out any of your banking information over the phone;
• When you lose your mobile phone, go to the bank branch and have the mobile banking service terminated.
• Make sure the computer you use always has virus protection;
• Notify the bank immediately of any suspicious activity on your account;
• Do not open suspicious links;
• Do not install unknown applications on computers and mobile phones used for banking services;
• After receiving service, close and exit following the necessary sequence.
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